212 lines
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HTML
212 lines
9.7 KiB
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<meta name="keywords" content="Dustin Newkirk,tech blog,IT blog,technology insights,specific technologies,JavaScript tutorials,Linux tips,cloud computing insights,coffee enthusiast,coffee lover,coffee and coding,tech and coffee,professional services,freelance developer,IT consultant,tech expert,location-based keywords,Syracuse tech expert,Syracuse IT consultant,project or portfolio,tech projects,personal IT portfolio,developer portfolio,guides and tutorials,tech guides,programming tutorials,IT how-to articles,tech reviews,tech product reviews,software reviews,gadget evaluations,personal journey,tech career journey,IT professional story,life of a coder" />
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<h1>d@n tech</h1>
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<br>
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<h5><i>Caffinated Tech Insights</i></h5>
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<nav>
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<a href="/">About & Contact</a>
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<a href="/posts">Posts</a>
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<a href="/categories/">Categories</a>
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<a href="/resume">Resume</a>
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<main class="wrapper-main">
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<div class="main-content">
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<h1 id="dustin-newkirk7">DUSTIN NEWKIRK(7)</h1>
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<h2 id="name">NAME</h2>
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<p><strong>Dustin Newkirk</strong> - Experienced IT Professional</p>
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<h2 id="synopsis">SYNOPSIS</h2>
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<p><code class="language-plaintext highlighter-rouge">dustin</code> [OPTIONS]… [COMMAND]…</p>
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<h2 id="description">DESCRIPTION</h2>
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<p>Results-driven IT professional with a strong background in systems administration, network infrastructure, and customer support. Adept at resolving complex technical issues, coordinating projects, and delivering top-notch service to stakeholders. Proficient in planning, organizing, and documenting complex server/network activities and collaborating effectively in team environments. ITILv4 Foundations and CompTIA A+ certified.</p>
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="march-2025---present">March 2025 - Present</h3>
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<p><strong>Information Technology Specialist 2, New York State Office of Information Technology Services</strong></p>
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<ul>
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<li>Coordinates and facilitates data and business systems support to end-users.</li>
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<li>Independently resolves hardware, network connectivity, and application issues.</li>
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<li>Performs risk assessments, recommends IT solutions, assists in upgrades.</li>
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</ul>
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<h3 id="october-2024---march-2025">October 2024 - March 2025</h3>
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<p><strong>MergeIT</strong>
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<em>End User Support Engineer, Waygate Technologies - Contract</em></p>
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<ul>
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<li>Provide on-site deskside support in office and light manufacturing settings.</li>
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<li>Perform technical work activities remotely or on-site to fulfill business and customer needs.</li>
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<li>Coordinate small teams and deliver work packages following company processes.</li>
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<li>Document work completed and escalate issues in line with company procedures.</li>
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<li>Offer excellent customer service to both internal and external customers in a dynamic team environment.</li>
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</ul>
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<h3 id="march-2024---june-2024">March 2024 - June 2024</h3>
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<p><strong>Greene Resources</strong><br />
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<em>Infrastructure Support Specialist, Wolfspeed - Contract</em></p>
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<ul>
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<li>Maintained operational stability in IT support by swiftly addressing issues, demonstrating persistence and urgency, and aligning short-term results with long-term strategic objectives.</li>
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<li>Managed and resolved IT incidents, including prioritizing, diagnosing, and resolving client, telecom, network, and data storage issues, with a focus on first-contact solutions and backlog management.</li>
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<li>Efficiently escalated and routed IT tickets, adhered to incident SLAs, and regularly updated a central knowledge base with troubleshooting solutions and known issues.</li>
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<li>Coordinated within the IT team to optimize service delivery, time management, and process documentation, ensuring effective task completion and issue escalation.</li>
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<li>Handled workstation imaging, software installation, hardware logistics, and asset management, including deployment, relocation, and lifecycle management in accordance with CMDB standards.</li>
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</ul>
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<h3 id="october-2023---march-2024">October 2023 - March 2024</h3>
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<p><strong>VSO (Virtual Service Operations)</strong><br />
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<em>Desktop Support Specialist, Pratt & Whitney - Contract</em></p>
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<ul>
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<li>Provides desk support, diagnoses problems, resolves technical issues.</li>
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<li>Performs installations, repairs, upgrades, backups, and maintenance.</li>
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<li>Sets up Audio/Visual equipment, maintains hardware and software inventory.</li>
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</ul>
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<h3 id="june-2019---august-2023">June 2019 - August 2023</h3>
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<p><strong>Information Technology Specialist 2, New York State Office of Information Technology Services</strong></p>
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<ul>
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<li>Coordinates and facilitates data and business systems support to end-users.</li>
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<li>Independently resolves hardware, network connectivity, and application issues.</li>
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<li>Performs risk assessments, recommends IT solutions, assists in upgrades.</li>
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</ul>
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<h3 id="september-2017---june-2019">September 2017 - June 2019</h3>
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<p><strong>Computer Support Technician, Delta Sonic</strong></p>
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<ul>
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<li>Repairs and maintains point-of-sale equipment, computers, and network systems.</li>
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<li>Configures and troubleshoots hardware/software, resolves computer and network issues.</li>
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<li>Maintains company IT asset records.</li>
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</ul>
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<h2 id="education">EDUCATION</h2>
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<p><strong>Computer & Network Systems Administration, AAS</strong></p>
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<ul>
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<li>ITT-Technical Institute, May 2013</li>
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</ul>
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<h2 id="certifications">CERTIFICATIONS</h2>
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<p><strong>ITILv4 Foundations</strong></p>
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<ul>
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<li>Received February, 2024</li>
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<li>Proficient in IT Service Management principles and practices.</li>
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</ul>
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<p><strong>CompTIA A+</strong></p>
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<ul>
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<li>Received October, 2023</li>
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<li>Demonstrates expertise in computer systems, networking, and security.</li>
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</ul>
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<p><strong>AWS Certified Cloud Practitioner</strong></p>
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<ul>
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<li>Received January, 2025</li>
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<li>Validates foundational understanding of AWS Cloud concepts, services, security, architecture, pricing, and support. Recognizes the importance of AWS Cloud in driving business value through effective cloud adoption and management.</li>
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</ul>
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<h2 id="technical-skills">TECHNICAL SKILLS</h2>
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<ul>
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<li>Systems Administration: Windows Server, Linux (Ubuntu, CentOS), Active Directory, System Center Configuration Manager (SCCM)</li>
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<li>Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN</li>
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<li>Customer Support: ServiceNow, Spiceworks</li>
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<li>Virtualization: VMware, Hyper-V, XCP-NG, Proxmox</li>
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<li>Scripting: PowerShell, Bash</li>
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<li>Programming: PHP, HTML, CSS, Bootstrap</li>
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<li>Databases: MySQL</li>
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<li>Security: Firewalls, Antivirus, IDS/IPS, SIEM</li>
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</ul>
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<h2 id="soft-skills">SOFT SKILLS</h2>
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<ul>
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<li>Problem-solving and troubleshooting</li>
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<li>Communication and collaboration</li>
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<li>Time management and organization</li>
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<li>Adaptability and continuous learning</li>
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</ul>
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<h2 id="author">AUTHOR</h2>
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<p>Dustin Newkirk <a href="mailto:dustin@dustin.coffee">dustin@dustin.coffee</a></p>
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<h2 id="see-also">SEE ALSO</h2>
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<p><a href="https://linkedin.com/in/dnewkirk">LinkedIn profile</a></p>
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<span class="footer-text float-left">This work is licensed under <a rel="license" href="https://www.gnu.org/licenses/gpl-3.0.en.html" target="_blank">GPLv3</a></span>
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Site Updated: 2025-07-29 ET (<a href="/feed.xml" target="_blank">RSS</a>)
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