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title: dustin's resume
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# DUSTIN NEWKIRK(7)

## NAME
**Dustin Newkirk** - Experienced IT Professional  

## SYNOPSIS
`dustin` [OPTIONS]... [COMMAND]...  

## DESCRIPTION
Results-driven IT professional with a strong background in systems administration, network infrastructure, and customer support. Adept at resolving complex technical issues, coordinating projects, and delivering top-notch service to stakeholders. Proficient in planning, organizing, and documenting complex server/network activities and collaborating effectively in team environments. ITILv4 Foundations and CompTIA A+ certified.

## EXPERIENCE

### March 2025 - Present
**Information Technology Specialist 2, New York State Office of Information Technology Services**
- Coordinates and facilitates data and business systems support to end-users.
- Independently resolves hardware, network connectivity, and application issues.
- Performs risk assessments, recommends IT solutions, assists in upgrades.

### October 2024 - March 2025
**MergeIT**
*End User Support Engineer, Waygate Technologies - Contract*
- Provide on-site deskside support in office and light manufacturing settings.
- Perform technical work activities remotely or on-site to fulfill business and customer needs.
- Coordinate small teams and deliver work packages following company processes.
- Document work completed and escalate issues in line with company procedures.
- Offer excellent customer service to both internal and external customers in a dynamic team environment.

### March 2024 - June 2024
**Greene Resources**  
*Infrastructure Support Specialist, Wolfspeed - Contract*
- Maintained operational stability in IT support by swiftly addressing issues, demonstrating persistence and urgency, and aligning short-term results with long-term strategic objectives.
- Managed and resolved IT incidents, including prioritizing, diagnosing, and resolving client, telecom, network, and data storage issues, with a focus on first-contact solutions and backlog management.
- Efficiently escalated and routed IT tickets, adhered to incident SLAs, and regularly updated a central knowledge base with troubleshooting solutions and known issues.
- Coordinated within the IT team to optimize service delivery, time management, and process documentation, ensuring effective task completion and issue escalation.
- Handled workstation imaging, software installation, hardware logistics, and asset management, including deployment, relocation, and lifecycle management in accordance with CMDB standards.
 
### October 2023 - March 2024
**VSO (Virtual Service Operations)**  
*Desktop Support Specialist, Pratt & Whitney - Contract*
- Provides desk support, diagnoses problems, resolves technical issues.
- Performs installations, repairs, upgrades, backups, and maintenance.
- Sets up Audio/Visual equipment, maintains hardware and software inventory.

### June 2019 - August 2023
**Information Technology Specialist 2, New York State Office of Information Technology Services**
- Coordinates and facilitates data and business systems support to end-users.
- Independently resolves hardware, network connectivity, and application issues.
- Performs risk assessments, recommends IT solutions, assists in upgrades.

### September 2017 - June 2019
**Computer Support Technician, Delta Sonic**
- Repairs and maintains point-of-sale equipment, computers, and network systems.
- Configures and troubleshoots hardware/software, resolves computer and network issues.
- Maintains company IT asset records.
  
## EDUCATION

**Computer & Network Systems Administration, AAS**
- ITT-Technical Institute, May 2013

## CERTIFICATIONS

**ITILv4 Foundations**
- Received February, 2024
- Proficient in IT Service Management principles and practices.

**CompTIA A+**
- Received October, 2023
- Demonstrates expertise in computer systems, networking, and security.

**AWS Certified Cloud Practitioner**
- Received January, 2025
- Validates foundational understanding of AWS Cloud concepts, services, security, architecture, pricing, and support. Recognizes the importance of AWS Cloud in driving business value through effective cloud adoption and management.
  

## TECHNICAL SKILLS

- Systems Administration: Windows Server, Linux (Ubuntu, CentOS), Active Directory, System Center Configuration Manager (SCCM)
- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
- Customer Support: ServiceNow, Spiceworks
- Virtualization: VMware, Hyper-V, XCP-NG, Proxmox
- Scripting: PowerShell, Bash
- Programming: PHP, HTML, CSS, Bootstrap
- Databases: MySQL
- Security: Firewalls, Antivirus, IDS/IPS, SIEM

## SOFT SKILLS

- Problem-solving and troubleshooting
- Communication and collaboration
- Time management and organization
- Adaptability and continuous learning

## AUTHOR
Dustin Newkirk <dustin@dustin.coffee>

## SEE ALSO
[LinkedIn profile](https://linkedin.com/in/dnewkirk)