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layout: default
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title: dustin's resume
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# DUSTIN NEWKIRK(7)
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## NAME
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**Dustin Newkirk** - Experienced IT Professional
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## SYNOPSIS
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`dustin` [OPTIONS]... [COMMAND]...
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## DESCRIPTION
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Results-driven IT professional with a strong background in systems administration, network infrastructure, and customer support. Adept at resolving complex technical issues, coordinating projects, and delivering top-notch service to stakeholders. Proficient in planning, organizing, and documenting complex server/network activities and collaborating effectively in team environments. ITILv4 Foundations and CompTIA A+ certified.
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## EXPERIENCE
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### March 2025 - Present
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**Information Technology Specialist 2, New York State Office of Information Technology Services**
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- Coordinates and facilitates data and business systems support to end-users.
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- Independently resolves hardware, network connectivity, and application issues.
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- Performs risk assessments, recommends IT solutions, assists in upgrades.
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### October 2024 - March 2025
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**MergeIT**
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*End User Support Engineer, Waygate Technologies - Contract*
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- Provide on-site deskside support in office and light manufacturing settings.
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- Perform technical work activities remotely or on-site to fulfill business and customer needs.
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- Coordinate small teams and deliver work packages following company processes.
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- Document work completed and escalate issues in line with company procedures.
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- Offer excellent customer service to both internal and external customers in a dynamic team environment.
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### March 2024 - June 2024
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**Greene Resources**
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*Infrastructure Support Specialist, Wolfspeed - Contract*
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- Maintained operational stability in IT support by swiftly addressing issues, demonstrating persistence and urgency, and aligning short-term results with long-term strategic objectives.
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- Managed and resolved IT incidents, including prioritizing, diagnosing, and resolving client, telecom, network, and data storage issues, with a focus on first-contact solutions and backlog management.
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- Efficiently escalated and routed IT tickets, adhered to incident SLAs, and regularly updated a central knowledge base with troubleshooting solutions and known issues.
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- Coordinated within the IT team to optimize service delivery, time management, and process documentation, ensuring effective task completion and issue escalation.
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- Handled workstation imaging, software installation, hardware logistics, and asset management, including deployment, relocation, and lifecycle management in accordance with CMDB standards.
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### October 2023 - March 2024
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**VSO (Virtual Service Operations)**
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*Desktop Support Specialist, Pratt & Whitney - Contract*
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- Provides desk support, diagnoses problems, resolves technical issues.
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- Performs installations, repairs, upgrades, backups, and maintenance.
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- Sets up Audio/Visual equipment, maintains hardware and software inventory.
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### June 2019 - August 2023
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**Information Technology Specialist 2, New York State Office of Information Technology Services**
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- Coordinates and facilitates data and business systems support to end-users.
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- Independently resolves hardware, network connectivity, and application issues.
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- Performs risk assessments, recommends IT solutions, assists in upgrades.
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### September 2017 - June 2019
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**Computer Support Technician, Delta Sonic**
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- Repairs and maintains point-of-sale equipment, computers, and network systems.
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- Configures and troubleshoots hardware/software, resolves computer and network issues.
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- Maintains company IT asset records.
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## EDUCATION
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**Computer & Network Systems Administration, AAS**
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- ITT-Technical Institute, May 2013
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## CERTIFICATIONS
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**ITILv4 Foundations**
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- Received February, 2024
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- Proficient in IT Service Management principles and practices.
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**CompTIA A+**
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- Received October, 2023
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- Demonstrates expertise in computer systems, networking, and security.
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**AWS Certified Cloud Practitioner**
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- Received January, 2025
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- Validates foundational understanding of AWS Cloud concepts, services, security, architecture, pricing, and support. Recognizes the importance of AWS Cloud in driving business value through effective cloud adoption and management.
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## TECHNICAL SKILLS
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- Systems Administration: Windows Server, Linux (Ubuntu, CentOS), Active Directory, System Center Configuration Manager (SCCM)
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- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
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- Customer Support: ServiceNow, Spiceworks
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- Virtualization: VMware, Hyper-V, XCP-NG, Proxmox
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- Scripting: PowerShell, Bash
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- Programming: PHP, HTML, CSS, Bootstrap
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- Databases: MySQL
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- Security: Firewalls, Antivirus, IDS/IPS, SIEM
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## SOFT SKILLS
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- Problem-solving and troubleshooting
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- Communication and collaboration
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- Time management and organization
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- Adaptability and continuous learning
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## AUTHOR
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Dustin Newkirk <dustin@dustin.coffee>
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## SEE ALSO
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[LinkedIn profile](https://linkedin.com/in/dnewkirk)
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