+
Posts
+ {% for post in paginator.posts %}
+
{{ post.date | date: '%Y-%m-%d' }} >> {{ post.title }}{{ post.categories }}
+ {% endfor %}
+
+
+
+ {% if paginator.total_pages > 1 %}
+ {% if paginator.next_page %}
+
<- Older
+ {% endif %}
+ {% if paginator.previous_page %}
+
Newer ->
+ {% endif %}
+ {% endif %}
+
diff --git a/_layouts/default.html b/_layouts/default.html
new file mode 100644
index 0000000..5e4dd5f
--- /dev/null
+++ b/_layouts/default.html
@@ -0,0 +1,24 @@
+
+
+
+ {% include head.html %}
+
+
+
+
+
{{ page.title }}
+
{{ page.date | date_to_string }} - {{ page.author }}
+
+
+
+{% if paginator.total_pages > 1 %}
+{% if paginator.next_page %}
+
<- Older
+{% endif %}
+{% if paginator.previous_page %}
+
Newer ->
+{% endif %}
+{% endif %}
+
+>>>>>>> 510ad35b2b74a95bd47077bc579d64b4505fa281
diff --git a/resume/.jekyll-metadata b/resume/.jekyll-metadata
new file mode 100644
index 0000000..0163908
Binary files /dev/null and b/resume/.jekyll-metadata differ
diff --git a/resume/index.md b/resume/index.md
new file mode 100644
index 0000000..68133e6
--- /dev/null
+++ b/resume/index.md
@@ -0,0 +1,104 @@
+---
+layout: default
+title: dustin's resume
+---
+
+# DUSTIN NEWKIRK(7)
+
+## NAME
+**Dustin Newkirk** - Experienced IT Professional
+
+## SYNOPSIS
+`dustin` [OPTIONS]... [COMMAND]...
+
+## DESCRIPTION
+Results-driven IT professional with a strong background in systems administration, network infrastructure, and customer support. Adept at resolving complex technical issues, coordinating projects, and delivering top-notch service to stakeholders. Proficient in planning, organizing, and documenting complex server/network activities and collaborating effectively in team environments. ITILv4 Foundations and CompTIA A+ certified.
+
+## EXPERIENCE
+
+### March 2025 - Present
+**Information Technology Specialist 2, New York State Office of Information Technology Services**
+- Coordinates and facilitates data and business systems support to end-users.
+- Independently resolves hardware, network connectivity, and application issues.
+- Performs risk assessments, recommends IT solutions, assists in upgrades.
+
+### October 2024 - March 2025
+**MergeIT**
+*End User Support Engineer, Waygate Technologies - Contract*
+- Provide on-site deskside support in office and light manufacturing settings.
+- Perform technical work activities remotely or on-site to fulfill business and customer needs.
+- Coordinate small teams and deliver work packages following company processes.
+- Document work completed and escalate issues in line with company procedures.
+- Offer excellent customer service to both internal and external customers in a dynamic team environment.
+
+### March 2024 - June 2024
+**Greene Resources**
+*Infrastructure Support Specialist, Wolfspeed - Contract*
+- Maintained operational stability in IT support by swiftly addressing issues, demonstrating persistence and urgency, and aligning short-term results with long-term strategic objectives.
+- Managed and resolved IT incidents, including prioritizing, diagnosing, and resolving client, telecom, network, and data storage issues, with a focus on first-contact solutions and backlog management.
+- Efficiently escalated and routed IT tickets, adhered to incident SLAs, and regularly updated a central knowledge base with troubleshooting solutions and known issues.
+- Coordinated within the IT team to optimize service delivery, time management, and process documentation, ensuring effective task completion and issue escalation.
+- Handled workstation imaging, software installation, hardware logistics, and asset management, including deployment, relocation, and lifecycle management in accordance with CMDB standards.
+
+### October 2023 - March 2024
+**VSO (Virtual Service Operations)**
+*Desktop Support Specialist, Pratt & Whitney - Contract*
+- Provides desk support, diagnoses problems, resolves technical issues.
+- Performs installations, repairs, upgrades, backups, and maintenance.
+- Sets up Audio/Visual equipment, maintains hardware and software inventory.
+
+### June 2019 - August 2023
+**Information Technology Specialist 2, New York State Office of Information Technology Services**
+- Coordinates and facilitates data and business systems support to end-users.
+- Independently resolves hardware, network connectivity, and application issues.
+- Performs risk assessments, recommends IT solutions, assists in upgrades.
+
+### September 2017 - June 2019
+**Computer Support Technician, Delta Sonic**
+- Repairs and maintains point-of-sale equipment, computers, and network systems.
+- Configures and troubleshoots hardware/software, resolves computer and network issues.
+- Maintains company IT asset records.
+
+## EDUCATION
+
+**Computer & Network Systems Administration, AAS**
+- ITT-Technical Institute, May 2013
+
+## CERTIFICATIONS
+
+**ITILv4 Foundations**
+- Received February, 2024
+- Proficient in IT Service Management principles and practices.
+
+**CompTIA A+**
+- Received October, 2023
+- Demonstrates expertise in computer systems, networking, and security.
+
+**AWS Certified Cloud Practitioner**
+- Received January, 2025
+- Validates foundational understanding of AWS Cloud concepts, services, security, architecture, pricing, and support. Recognizes the importance of AWS Cloud in driving business value through effective cloud adoption and management.
+
+
+## TECHNICAL SKILLS
+
+- Systems Administration: Windows Server, Linux (Ubuntu, CentOS), Active Directory, System Center Configuration Manager (SCCM)
+- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
+- Customer Support: ServiceNow, Spiceworks
+- Virtualization: VMware, Hyper-V, XCP-NG, Proxmox
+- Scripting: PowerShell, Bash
+- Programming: PHP, HTML, CSS, Bootstrap
+- Databases: MySQL
+- Security: Firewalls, Antivirus, IDS/IPS, SIEM
+
+## SOFT SKILLS
+
+- Problem-solving and troubleshooting
+- Communication and collaboration
+- Time management and organization
+- Adaptability and continuous learning
+
+## AUTHOR
+Dustin Newkirk